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Ameristar Casino Black Hawk
Black Hawk, CO
Food & Beverage


Guest Service Requirement:

Our philosophy at Ameristar Casino is to proudly deliver a quality guest experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities.  Because of this philosophy, it is critical that all team members understand the importance of excellent guest service.  All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service.  Guests are not our only customers; fellow team members are our internal customers as well.  By joining the Ameristar team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.

Position Summary: To serve food and beverages to Guests in a timely, efficient, and courteous manner, following prescribed Ameristar Signature Sequence of Service standards.  


Duties and Responsibilities:

  • Adhere to established department and property policies and procedures regarding Guest service standards
  • Greet Guests utilizing established Ameristar Sequence of Service guidelines
  • Recognize Elite and regular Guests by using their name and identifying special requests
  • Effectively utilize Point-of-Sale system and adhere to all related cash handling procedures
  • Answer phone and take special Guest requests
  • Gives information regarding daily specials, restaurants, marketing promotions, and shows
  • Respond to Guest requests or place Guest in contact with appropriate person for assistance
  • Ensure all established cost controls are followed
  • Demonstrate a complete knowledge of menus; items, pricing, ingredients, cooking methods, and service techniques
  • Responsible for all routine side-work; opening, during-service, closing functions and checklists, etc
  • Responsible for non-routine side-work as assigned by manager; deep cleaning, preventive maintenance, Steritech preparation, etc
  • Communicate clearly using appropriate language and conduct when engaging Guests and Team Members
  • Interact with fellow Team Members in a cooperative manner
  • Conduct continuous restaurant maintenance as required or necessary
  • Attend all required training classes and meetings
  • Abide by Health Department, Steritech, and all safety standards
  • Adhere to all state gaming regulations and liquor laws
  • Have a complete knowledge of Materials Safety Data Sheets location, cleaning products, equipment, PPE (personal protection equipment), and supplies
  • Adhere to established department and property policies and procedures, including but not limited to: Standards of Conduct, attendance, appearance, cash handling, confidentiality, safety, and sanitation
  • Must have excellent Guest service skills; outgoing personality and demonstrate friendliness and enthusiasm
  • Able to communicate effectively to Guests, Team Members and leaders
  • Able to work flexible hours: nights, weekends, and holidays
  • Must successfully complete a TiPS training class within 45 days

Required Knowledge and Skills:

  •  Able to perform basic math skills during the task of cashiering
  • Previous guest service experience preferred.
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If you need reasonable accommodation to complete the on-line application, please contact the property Human Resources Department or email for technical support during the application process.