Job Title:   Restaurant Manager
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Ameristar Casino East Chicago
East Chicago, IN
Food & Beverage

  • Adhere to all Guest service standards for the position.
  • Strategically train and develop for succession Assistant and Associate Managers and hourly Team Members.
  • Supervise all aspects of employee relations including, but not limited to, hiring, coaching, mediating, recognizing, and evaluating Assistant and Associate Managers and hourly Team Members.
  • Resolve food quality and service opportunities; communicate with appropriate Team Members and leaders on Guest feedback.
  • Implements, adheres, and monitors all department and property policies and procedures, including, but not limited to, standards of conduct, attendance, appearance, cash handling, confidentiality, safety, signature sequence of service, and sanitation.
  • Maintain the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support.
  • Interact with Guests and Team Members by maintaining a visible presence in Guest areas during peak business periods
  • Comply with all training initiatives including, but not limited to, attendance of all required participants, ongoing assessment of individual or department performance, and follow-up.
  • Mange all financial operating expenses including, but not limited to, budget, P&L, labor costs, controllables, and cost of goods.
  • Ensure accountability for all compliance issues, regulations, laws, and health requirements as related to food and beverage operations.
  • Analyze and recognize any deficiencies or problem areas and provide corrective action to accomplish desired results.
  • Adjust or balance the size of staff in order to control labor costs without sacrificing Guest service.
  • Work with all departments to successfully execute Ameristar strategies to maximize efficiencies and improve the Guest and Team Member experience.
  • Perform all administrative duties as required to successfully manage the department. 

  • High school diploma or certificate from educational institute required
  • College degree preferred
  • Minimum of five (5) years experience in food and beverage required
  • Minimum of three (3) years supervisory experience required
  • Must be able to develop and sustain productive Guest relationships
  • Ability to train, mentor, and develop team
  • Must be able to demonstrate excellent verbal and written communications skills
  • Must have excellent organizational skills and be able to complete several ongoing activities, projects, or assignments to meet deadlines.
  • Advanced knowledge of Microsoft Word, Excel, and Outlook
  • Ability to demonstrate a high level of energy and enthusiasm
  • Ability to work independently and as part of a team
  • Ability to interpret and explain company policies and procedures to others
  • Ability to follow all policies and procedures including, but not limited to, attendance, appearance, safety and security policies.
  • Ability to accept direction and coaching from supervisors, and adjust behaviors accordingly
  • Ability to obtain support for ideas and actions from direct reports, peers, or supervisors in order to accomplish a task or goal
  • Must be able to stand for a minimum 10-hour shift; locations in casino may be noisy and smoky; may encounter intoxicated guests. 
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If you need reasonable accommodation to complete the on-line application, please contact the property Human Resources Department or email for technical support during the application process.