SEARCH JOBS |
MY ACCOUNT |
LOG IN |
Ameristar Casino East Chicago
East Chicago, IN
Food & Beverage
Adhere to all Guest service standards for the position.
Strategically train and develop for succession Assistant and Associate Managers and hourly Team Members.
Supervise all aspects of employee relations including, but not limited to, hiring, coaching, mediating, recognizing, and evaluating Assistant and Associate Managers and hourly Team Members.
Resolve food quality and service opportunities; communicate with appropriate Team Members and leaders on Guest feedback.
Implements, adheres, and monitors all department and property policies and procedures, including, but not limited to, standards of conduct, attendance, appearance, cash handling, confidentiality, safety, signature sequence of service, and sanitation.
Maintain the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support.
Interact with Guests and Team Members by maintaining a visible presence in Guest areas during peak business periods
Comply with all training initiatives including, but not limited to, attendance of all required participants, ongoing assessment of individual or department performance, and follow-up.
Mange all financial operating expenses including, but not limited to, budget, P&L, labor costs, controllables, and cost of goods.
Ensure accountability for all compliance issues, regulations, laws, and health requirements as related to food and beverage operations.
Analyze and recognize any deficiencies or problem areas and provide corrective action to accomplish desired results.
Adjust or balance the size of staff in order to control labor costs without sacrificing Guest service.
Work with all departments to successfully execute Ameristar strategies to maximize efficiencies and improve the Guest and Team Member experience.
Perform all administrative duties as required to successfully manage the department.
High school diploma or certificate from educational institute required
College degree preferred
Minimum of five (5) years experience in food and beverage required
Minimum of three (3) years supervisory experience required
Must be able to develop and sustain productive Guest relationships
Ability to train, mentor, and develop team
Must be able to demonstrate excellent verbal and written communications skills
Must have excellent organizational skills and be able to complete several ongoing activities, projects, or assignments to meet deadlines.
Advanced knowledge of Microsoft Word, Excel, and Outlook
Ability to demonstrate a high level of energy and enthusiasm
Ability to work independently and as part of a team
Ability to interpret and explain company policies and procedures to others
Ability to follow all policies and procedures including, but not limited to, attendance, appearance, safety and security policies.
Ability to accept direction and coaching from supervisors, and adjust behaviors accordingly
Ability to obtain support for ideas and actions from direct reports, peers, or supervisors in order to accomplish a task or goal
Must be able to stand for a minimum 10-hour shift; locations in casino may be noisy and smoky; may encounter intoxicated guests.
If you need reasonable accommodation to complete the on-line application, please contact the property Human Resources Department or email
for technical support during the application process.