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Surveillance Observer (Non-Gaming)
Ameristar Casino Black Hawk
Black Hawk, CO
The Ameristar Casino Resort Spa located in Black Hawk, Colorado is the premiere gaming, entertainment and resort destination of Colorado. Located 40 miles west of the mile high city of Denver in the foothills of the Rocky Mountains, Ameristar features an exciting casino, a variety of fine dining restaurants and a four diamond rated hotel.
Our 55,000 square foot gaming floor is home to around 1,500 of the newest slot products and the hottest games in the market. Our spacious 24 table pit includes the games of craps, blackjack and roulette. Ameristar also has the largest poker room in the state of Colorado.
At Ameristar, we offer our guests four exceptional dining options including our elegant Timberline Grill, the international Centennial Buffet, our flavorful Waypost Deli and the delicious Fireside Kitchen.
Ameristar’s luxurious full-service hotel incorporates 536 well-appointed rooms, including 64 suites, a roof-top pool with indoor and outdoor hot-tubs, a full-service luxury day spa and over 15,000 square-feet of meeting and event space.
Our eye-catching facilities are state-of-the-art but it’s our Ameristar Team that truly makes our operation special. At Ameristar, we take great pride in creating and facilitating a productive and winning culture. We recognize that the hard work and dedication of our Team Members has a positive impact on our property’s success, therefore we have created an environment in which our Team Members have all the tools and support they need to excel in their jobs and enjoy their Ameristar experience. To show our appreciation of our Team Members, we designed a competitive compensation and benefit package to promote the health and well being of our Team Members and their families. If you are seeking to join a winning team and the best gaming and hospitality property in Colorado, then Ameristar is your destination.
To make the commute from the Denver metro area to Ameristar easy, we offer discounted rates on bus tickets for our Team Members.
Guest Service Commitment
At Ameristar we are dedicated to providing the best gaming and hospitality experience in the industry. Our guests experience quality customer service in a fun and friendly atmosphere. Ameristar devotes valuable resources and training to all our Team Members to ensure the highest level of customer service is delivered to all our guests, each of our Team Members and anyone else who has a relationship with our company. By joining our team, we hope you facilitate these successes and provide the best guest service in the industry.
Safety is a core value at Ameristar and vital to our operation. The ability to work safely and prevent personal injury is a key job requirement of every position and very important to our organization. If an unsafe condition is identified, each Team Member is expected to correct or report the condition.
Responsible for the physical and video surveillance of the Ameristar property, specifically pertaining to non-gaming issues and areas. Monitors the activities of the property especially those pertaining to gaming and money handling. Addresses issues accordingly and creates reports.
Duties and Responsibilities
Maintains surveillance watch of designated areas and activities.
Records any irregular activity as required.
Provides physical and video surveillance of non-gaming activities of customers and team members in all gaming and non-gaming areas.
Reports verbally and in writing any violations of company policy and procedures and any safety considerations to the appropriate supervisor or manager.
Reports and offers solutions to any area of vulnerability to loss from internal or external sources.
Maintains thorough knowledge of company policy and other department procedures.
Maintains compliance with the Surveillance Department procedures and company policy.
Works on special projects and investigations as assigned by Surveillance Shift Manager.
Maintains strict confidence regarding company matters.
Adheres to established policies and procedures regarding customer service standards.
Must have strong mathematical skills.
Must have good interpersonal skills.
Must have strong communication skills.
Must be able to sustain a high level of confidentiality and professionalism.
Must be able to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Must be able to work collaboratively and communicate effectively with team members at all levels of the organization.
Must be highly organized and detail-oriented.
Must be able to work any shift, weekends and holidays.
Must be able to sit 100% of shift
Vision correctable to 20/20 with normal color acuity.
High school diploma or equivalent.
Background in video or electronics desirable.
Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
If you need reasonable accommodation to complete the on-line application, please contact the property Human Resources Department or email
for technical support during the application process.