JOB DESCRIPTION SUMMARY Overall responsibility for managing the operation of a restaurant including customer satisfaction, the development and growth of team members, sales and profits. Manages the restaurant in accordance with established company standards, policies and procedures. Optimizes profits by controlling food, beverage and labor costs. Increases sales by ensuring guest satisfaction and prompt problem resolution. Staffs, trains and develops team members through orientations, ongoing feedback, establishment of performance expectations and by conducting performance reviews. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) • Makes self highly visible in the restaurant during peak meal periods. • Handles all guest requests, concerns or disputes in a hands-on and professional manner. • Supervision of all staff including: selection, training, performance reviews, counseling and discipline. • Schedule staffing levels to insure adequate coverage. • Review business volume to enhance revenue while maintaining and/or reducing costs. • Analysis and preparation of reports, forecasts and budgets. • May be assigned to supervise all food and beverage areas, at the direction of the Director of Food and Beverage or above.
SUPERVISORY RESPONSIBILITIES • F&B supervisor • Restaurant team members GAMING EXPERIENCE NOT REQUIRED
QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
EDUCATION and/or EXPERIENCE Associates college degree or higher preferred or 10 years experience in restaurant management with a High School diploma or GED. Five years minimum restaurant management experience as a manager or general manager of a full service restaurant. Possess a Riverside County Department of Environmental Health Food Handlers Certificate. Leadership ability, good public relations skills; understands and complies with all company and departmental rules and regulations. Ability to organize/prioritize, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another. Communicate effectively both verbally and in writing, in English, to provide clear direction, instruction and guidance to staff. Mathematical skills necessary to analyze reports, prepare forecasts and budgets.
WORKING CONDITIONS/PHYSICAL DEMANDS To perform this job successfully, the individual must me able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.