Representative, Players Club On-Call
Agua Caliente Casino
Rancho Mirage
On call
Starting Rate / Tips: 12.00  
Customer Service
On call
Job Description:

Job Description Summary 

Serve as initial guest contact and key data entry clerk for Players Club database information. Identify and gather information on valuable guests through observation, analysis, personal contact and service. Develop guest loyalty, relationships and direct marketing programs. Provide services to respond to guest requirements. Conduct informal surveys and queries.


Essential Duties and Responsibilities (other duties may be assigned)

·      Accurately and efficiently perform data entry tasks associated with Players Club memberships.

·      Record and report database information to management, may assist in updating database files.

·      Must posses and maintain thorough knowledge of all Agua Caliente Casino table games, slot mix, 

       special events, promotions, advertising campaigns and community events.

·      Must display superior people skills and project mature presence and confidence.

·      Must demonstrate ability to provide and implement solutions to guest concerns and/or problems 

       within guidelines as established by management.

·      Provide the highest level of ongoing customer service.

·      Oversee and/or participate in formal and informal surveys and queries.

·      Must be able to conduct tours of the gaming floor and other related facilities and posses knowledge 

       of all Tribal properties and entities.

·      Will assist in making reservations for guests for rooms, meals, massages, etc., as deemed 

       appropriate and may assist in arranging transportation.

·      Oversee and/or participate in meeting busses, distributing gifts and giveaways, running internal and 

        external promotions.

·      Act as liaison between guest and management as relates to needs of guest complaints and 


·      Maintains authority to authorize comps for guests as designated by management.

·      Performs tasks associated with the redemption of promotional items and their distribution.  

·      Assists in maintaining redemption items inventory and recommends the purchase of 


·      Performs tasks associated with event ticket sales when assigned to the Box Office.

·      Performs cash and credit card transactions associated with event ticket sales when assigned to the 

       Box Office.

·      Responsible for processing transactions accurately and maintaining cash drawer variances to a 

       minimum when assigned to the Box Office.

·      Provides excellent guest service.



Supervisory Responsibilities

·      None


Job Requirements:

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience

High school diploma or GED. Some demonstrated customer service experience and/or training or combination of education and experience. Computer literate with good oral and written English communication skills. Multi-lingual desirable with good phone etiquette. 


Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment.


Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

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