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Attendant, Bell Staff* (OC)
21110
Spa Resort Casino
Palm Springs
CA
varies
varies but less than 32
None
On call
Starting Rate / Tips: 8.00   + Tips
Hospitality
On call
 
Job Description:


JOB DESCRIPTION SUMMARY



Accommodates guest of the Agua Caliente Casino by performing the following duties. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)



• Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking 

  voice, Use positive body language.

• Answer the telephones using appropriate greeting.

• Process guest telephone request in a timely manner, if busy ask permission to place caller on hold. 

  Guest must be addressed by their last name through out the reservation call.

• Understand and implementing new and existing front office procedures.

• Computes bill, collects payment, and makes changes for guest, verify and imprint credit card for 

  authorization using VISA NET.

• Help train new and existing employees for the efficient operation of the department.

• Assigned reservation based on resort availability and guest preference. Give choice of smoking or non-

  smoking room, and notify guest of check in and out time.

• Keeps records of room availability and guest s’ accounts, and Deposits guests’ valuables in hotel 

  safe deposit box.

• Memorize and communicate deposit and guarantee policies. Issue room keys, and escort instructions 

  to bellhop.

• Assists the Valet attendants with welcoming and greeting guests



SUPERVISORY RESPONSIBILITIES



None



GAMING EXPERIENCE NOT REQUIRED


 
Job Requirements:


 QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.



EDUCATION and/or EXPERIENCE

High School Diploma, GED, or equivalent combination of education and experience



WORKING CONDITIONS/PHYSICAL DEMANDS

To perform this job successfully, the individual must me able to stand, move and work throughout the

office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work

station for the duration of the shift.  Also may be subjected to a smoke filled environment.
Typically the individual will be housed in an office environment.  The noise level in the work environment is usually moderate, but will escalate when located in the casino environment.  Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to:  a computer keyboard, calculator, general office equipment and multi-line telephone. 


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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
 
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