ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)When acting as a Security Officer (Must be in full security officer’s uniform):• Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.• Ensures the integrity of gambling, banking, count room and cash handling procedures.• Maintains a constant surveillance throughout the Casino watching for irregularities or illegal gaming devices.• Immediately reports suspicious or unusual activities to the proper Dept. Supervisor, Surveillance Officer or Security Director.• Periodically checks perimeter and cash cage door.• Delivers fills/credits from cage to gaming stations.• Escorts all chips and cash transfers within the Casino. • Collects and transports table game drop boxes to storage area.• Assists in monitoring traffic as required.• Maintains and controls access to restricted areas. • Checks ID for possible underage customers.• Responsible for opening outer door of ATM machine for fills.• Provide security for Cash Cage and Count Room.• Ensures the safety of guests and employees of the Hotel and Casino operation.• Performs first aid, CPR and the use of the AED as required.• Works with local police, fire or emergency medical teams as necessary.• Protects Hotel and Casino assets.• Accepts found property and tags for safekeeping, accepts found or confiscated drugs and tags for safekeeping.• Assists in locating lost property, files report if not found.• Fosters and maintains positive player/house relations. Accepts, records, and notifies management of guest or employee complaints.• Removes individuals from the Hotel and Casino when directed by the General Manager or Security management. • Makes citizens arrests for law violations, when required.• Responsible for keeping Key Records and issuing sensitive keys.• Patrols the Casino, Hotel and pool areas for undesirable guests. (SRC)• Performs the functions of Security Dispatch/Surveillance or Bike Officer, if required.• Handles all other Security functions as directed.
When acting as a Bicycle Officer:• Escort and provide perimeter safety for transfer of cash by armored service.• Ensures the safety of guests and employees of the Hotel and Casino operation.• Performs first aid, CPR, and the use of the AED, as required.• Works with local police, fire and emergency medical teams as necessary.• Accepts found property and tags for safe keeping.• Assists in locating lost property. Files reports if not found.• Fosters and maintains positive player/house relations. • Accepts records and notifies management of guest or employee complaints.• Removes individuals from the Casino when directed by the General Manager or Security Management.• Makes lawful citizens arrests for violations of the State or Tribal Law.• Protection of life and property through patrol and observation of the Spa Resort Hotel & Casino grounds. • Crime detection, prevention and suppression through investigation of suspicious circumstances and the elimination of the opportunity to commit crime; apprehension of offenders.• The initial investigation and reporting of criminal and non-criminal incidents.• Escorts employees and customers to and from their vehicles, if requested. • The bicycle detail shall patrol the following areas: Hotel parking lots, Employee parking lot, Casino parking lot, Administrative parking lot, Tribal Office, and Agua Caliente Gaming Commission Offices.• May be called for service at off site Tribal properties.
When acting as a Surveillance Dispatch Officer:• Monitors and responds to all incoming radio transmissions.• Coordinates, directs, and reports all incoming radio, and telephone communication.• Dispatches appropriate Security personnel for assignment.• Contacts local Law Enforcement, Fire Department, or other emergency personnel as directed in the event of emergency activity.• Provides information as requested by Security & ACGC personnel.• Ensures the safety and security of guests, team members, cash, and physical assets of the Tribe.• Maintains proper radio communication and phone etiquette with On-Duty Security personnel, Casino staff, and the general public.• Maintains a constant surveillance throughout each monitored area watching for irregularities including, but not limited to, criminal activity, policy violation, and other suspicious activity.• Reports, records, and maintains any suspicious activity captured on video tape with the approval of the Security Supervisor or above.• Immediately reports suspicious or unusual activities to Security Supervision.• Monitors and records an overview of non-gaming activity occurring in each monitored area via CCTV (Closed Circuit television).• Maintains VHS tape, CD, DVD, as well as, other forms of storage media evidence in libraries.• Inventory and maintenance of Security Surveillance equipment.• Monitors and operates Security Surveillance cameras and other recording devices.• Reviews Security Surveillance video recordings to isolate incident activity as directed by Security Supervision.• Computer and written data entry of Daily Dispatch Activity Log to include all incidents, VHS tape, and other recording media changes, report logs, dispatch logs, etc.• Provides information as requested by Security & ACGC Surveillance personnel.• Ensures the safety and security of guests, team members, cash, and physical assets of the Tribe.
QUALIFICATION REQUIREMENTSTo perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals’ with disabilities to perform the essential functions. The Security Officer II will maintain a deeper understanding of Peace Officer standards and may have additionally taken Post 832 Course, although this is not a requirement of the position.
EDUCATION and/or EXPERIENCEHigh school diploma or G.E.D. Desirable to have experience in Law Enforcement, Security, Military, current Guard Card or 832 PC College classes. Required to obtain a current CPR, AED, and First Aid Certificate. The First Aid/CPR training is provided by the Security/Safety Coordinator. Must be able to write clear and concise reports and be able to communicate in English. Must have experience in radio telephone communications and dispatch. Must be able to communicate without significant impediment or accent in English.
WORKING CONDITIONS/PHYSICAL DEMANDSTo perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs, and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Must be able to work in a “lighting subdued” environment for extended periods of time. Must be able to work in extreme weather conditions to include extreme heat and cold weather. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.