Agua Caliente Casino
Rancho Mirage
Work Schedule
Average Hours per Week
Travel Involved
Job Type
Part Time
Starting Rate / Tips
Part Time
Gaming Experience:
Not Necessary

PBX Operator*-Part Time

Job Description:

Job Description Summary

Operates switchboard to relay incoming, outgoing and interoffice calls. Provides excellent customer service by answering calls efficiently and treating callers with courtesy.

Essential Duties and Responsibilities (other duties may be assigned)

• Answers all incoming calls and interoffice calls, transfers calls accordingly to the appropriate person 
  or department.
• Supplies information to callers and records messages.
• May performs clerical duties such as typing, proofreading and sorting mail.
• Operates paging system to call individuals in the casino to the phone.
• Provides excellent guest service.

Supervisory Responsibilities

• None


Job Requirements:

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or GED. Ability to quickly and accurately write messages. 1 year experience working and answering telephones. Prior experience with paging systems desirable. Must be able to communicate in English and Spanish and work graveyard shift when necessary.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift.  Must be able to work in a smoke filled environment.

Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment.  Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.