Bachelor's Degree or equivalent experience
5-7 years leave processing experience, following federal and state guidelines
Proficiency with PC Windows-based software with strong Microsoft Office skills Strong verbal and written communication skills with ability to explain complex technical issues in a respectful manner that all stakeholders can understand
Strong analysis and interpretation skills
Thorough knowledge of leave admin practices and laws • Creative and effective problem-solving capabilities
Strong meeting facilitation and presentation skills
Strong organizational skills to include ability to prioritize effectively and manage multiple tasks
Decision making skills
Ability to develop communication and training materials
Proven customer service and problem solving.
Able to build an agreement on actions by resolving conflicts in an open and positive manner.
Excellent communication skills, both verbal and written.
Certified Leave Management Specialist