Department	Annuity Services
Category	Customer Service
City
State	OK
Travel Involved	0-10%
Type of Position	Full-Time

Mgr, Annuity Operations

AFES

Description:

*Direct and oversee a team, or teams, within Operations of leaders and/or Colleagues who are responsible for the accuracy and timeliness of processes including, but not limited to annuities, claims, billing, group set-up, policy issuance and maintenance, post-enrollment reviews, and Section 125 confirming product compliance, state/federal laws and IRS code are followed

*Actively manage staff and use of resources; analyze work loads and identify service trends which may detract from Delighting the Customer. Develop Team Leaders and other direct reports within area of responsibility, giving appropriate feedback to Colleagues on their performance to ensure strengths are reinforced and areas needing improvement are appropriately addressed; hold Team Leaders accountable for Colleague development within their area of responsibility.

*Demonstrate good judgement and collaborate with other leaders to develop standardized processes and procedures which focus on providing a high level of service to internal and external Customers, work with other Managers and/or Directors to help identify process inefficiencies and areas of improvement; mentor/motivate Colleagues to provide superior service.

Requirements:

Bachelor degree preferred. In lieu of Bachelor's degree, position requires 3 years of proven leadership experience in Benefits, Customer Service, and/or HR related environments

Excellent, oral and written communication skills Excellent, interpersonal and consultative skills

Strong administrative competence

Strong analytical and multi-tasking ability

Strong technical and tactical skills to include diplomacy

Strong decision making ability

Strong project management skills Proficient with Windows based software and easily adapts to new software/technology

Strong leadership, coaching and feedback skills

Strong ability to identify, develop and/or standardize processes or procedures which support the organization's overall mission Prompt, reliable and professional attitude and appearance

May require knowledge of FINRA/SEC, S125 IRS rules and regulations

May require knowledge of Supplemental Medical and/or Reimbursement Account claim processing

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