Department	ISD Services
Category	Information Systems
City	Oklahoma City
State
Travel Involved	0-10%
Type of Position	Full-Time

An, IT Ops Tech Sr

AFA / ISD

Description:

*Identification, management, configuration, integration and implementation of hardware and software used for alerting and monitoring, automation, service management, infrastructure and software support. Understanding of future departmental strategy and how technology aligns with that direction. Participate in departmental initiatives between various IT and Business groups. Understanding of operational technologies and platforms and how they interact with other departments and processes. Provide technical excellence on tool capabilities and departmental processes and philosophies.

*Keep the business running through system maintenance, support and monitoring of hardware and software infrastructure. Participate in incident response including major incident and disaster recovery. Use machine learning, data analytics and artificial intelligence to predict and prevent potential outages.

*Collaborate with business and IT to identify, assist with design and development of process automation and orchestration utilizing continuous improvement, workflows, artificial intelligence and machine learning platforms. Articulate automation capabilities to technical and non-technical audiences and consistently demonstrate clear technical judgement and innovation.

Requirements:

Bachelor’s Degree From Four-Year College or University MIS, Computer Science, Engineering, Mathematics, physics or other science area of study preferred, but 5 to 7 years of relevant IT experience is acceptable.

• Experience in organizationally approved scripting and markup languages (e.g. PowerShell, JavaScript, HTML, CSS, XML, JSON)

• Experience with automation tools and ability to automate processes where ever possible and create new technologies when needed.

• Understanding of data analytics capabilities.

• Understanding of organizationally accepted technology standards.

• Understanding of hardware, storage and other infrastructure and data components. • Understanding of hosted and cloud platforms.

• Experience with virtualization tools and strategies.

• Experience with ITIL service management processes.

• Experience with application and infrastructure performance monitoring tools and techniques.

• Experience with creating, programming, operating and servicing Audio Visual solutions as well as conducting Audio Visual management activities.

• Understanding of organizationally approved project management methodologies (e.g. Agile/Scrum, Waterfall, etc.).

• Proven ability to effectively prioritize based on impact and urgency and restore services based on Service Level Agreements

• Understanding of networking and software defined networking, DNS, Load Balancing technologies, scaling, firewalls, and routers.

• Strong understanding of Knowledge Management concepts and Knowledge Centered Support (KCS) methodologies

• Knowledge of artificial intelligence and machine learning concepts and tools.

• Strong research, analytical, decision making, troubleshooting and problemsolving skills.

• Strong ability to incorporate LEAN principles, continuous improvement; including design and support of process workflows, document management, collaboration tools and platforms. Soft Skills

• Advanced ability to interact and communicate collaboratively with all interested parties providing technical guidance and educate team members and coworkers on development and operations following best practices and procedures as established by company. Job Description Page 5 of 11

• Self-starter, motivated and actively learning and researching new methods of work and new technology. Research latest industry trends and articulate potential impact, reliability and value to the business.

• Advanced ability to document solutions, mentor and guide providing technical excellence on tool capabilities and departmental processes and philosophies.

• Advanced multi-channel communication skills. Must be able to communicate and collaborate with a wide variety of audiences such as security analysts, software developers, infrastructure analysts, architects, data analysts, legal & compliance, business analysts, project managers, management, and business stakeholders.

• Advanced ability to deliver high-quality solutions on time and within scope.

• Possesses well-developed emotional intelligence, motivational, professional, and leadership qualities.

• Positive attitude with the ability to work in ever-changing environment. • Proven commitment to meeting organizational and departmental goals and objectives.

• Advance analytical, statistical, and organizational skills with strong attention to detail.

• Inquisitive and proactive with an ability to work independently and a desire to continuously learn new skills and technologies; takes initiative and is a solution seeker.

• Thrives in a team environment and develops excellent relationships with others.

• Embraces a culture of continuous service improvement and service excellence.

• Stays current on industry trends, changes and innovations within operations technology.

A+ preferred but not required Network+ preferred but not required

HDI ITIL MCSA preferred but not required MCSE preferred but not required

CCNA preferred but not required ACMT preferred but not required

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