Department ISD Services
Category Information Systems
City Oklahoma City
State OK
Type of

Infrastructure Analyst II



  • The Infrastructure Analyst II has significant support responsibility for the secure and highly available private/public cloud platforms and services, including technical computing, end-user workspace, storage, network, identity, collaboration, and voice communications environments. The role has a solid understanding of modern infrastructure solutions to support complex, modern business applications and services.
  • The Infrastructure Analyst II has intermediate responsibility of secure and highly available private/public cloud platforms and services including applications, servers, and networks. The role performs routine maintenance for upgrades and understands incorporating the use of DevOps principles to improve the corporate operating environment continuously. They also have essential maintenance and support responsibilities for the ongoing reliability & performance of the IT infrastructure. Including assisting in tracking metrics, monitoring and event management; responding to incidents, problems, and planning for growth.
  • The Infrastructure Analyst II has practical knowledge and ability to assist in developing, deploying, and testing disaster recovery and avoidance solutions for the systems and services that are essential to the operation of the business. These include identity, infrastructure security services, telecommunications, compute, storage, core infrastructure services, workstation, remote connectivity, internet access, multi-site connectivity, monitoring and alerting, secondary data center(s), and business defined applications and services..


  • Qualified candidates will have working experience and general knowledge of enterprise networks, including some of the technologies provided by Cisco, F5, Palo Alto, Infoblox, Aruba/HPE, Dell, or Arista. Network + or CCNA certifications or knowledge level from previous experience preferred
  • Familiar with implementing based on design and supporting large private and public cloud platforms (Azure, AWS, O365, VMWare, Citrix, Windows Server/Desktop, MacOS, Linux, IBM Z/OS operating systems) across a large multi-site multi-domain enterprise class software defined networks
  • Familiar with designing and supporting process workflow, document management, collaboration tools and platforms including SharePoint and OnBase
  • Intermediate knowledge of the Microsoft O365 platform including: Sharepoint, Exchange, Security and compliance, Skype, Teams, Flow, PowerApp, Power BI
  • Practical understanding of enterprise corporate messaging systems including Microsoft Exchange, Proofpoint, and mass email delivery
  • Strong oral and written communication skills including interpersonal and consultative skills
  • Intermediate knowledge of packaging and deploying software within a physical environment and virtual environment via SCCM, APP-V, Click to Run or Citrix Application Packager. A strong focus with creating, managing, and deploying Microsoft Active Directory actions, as well as Microsoft Group Policy within an enterprise environment. The ability to create and deploy enterprise level scripting utilizing Windows Powershell, SMS, VBscript, Batch/Command, and WISE.
  • Intermediate scripting and troubleshooting skills with PowerShell scripting and SQL query.
  • Basic knowledge of business continuity, disaster avoidance, disaster recovery, Disaster Recovery as a Service, for business critical systems in private and public cloud platforms leveraging VMWare Site Recovery Manager and storage replication
  • Demonstration of administrative and organizational skills
  • Basic understanding of how to intergrate multiple cloud platforms into a hybrid configuration.
  • Practical knowledge of computing, telecommunications and network technologies including ability to understand and apply emerging technologies to current architecture
  • Principle knowledge of operating systems such as Windows, Linux IBM z/OS, Cisco, Dell or Aruba network architectures, telecommunications, workflow, DMZ and public facing services and virtualization technologies • Fundamental knowledge in software defined networking utilizing Big Switch fabric and NSX platform focusing on microsegmentation
  • Basic knowledge of securing large distributed private and public system and network environments using Palo Alto nextgen firewalls, F5 reverse proxy, security services and Imperva web application firewall
  • Basic knowledge of network security principals including DMZ data flows and Access Control Lists, Intrusion Detection/Prevention, Authentication, Authorization and Accounting as it applies to Aruba Clearpass, Cisco ISE
  • Familiar knowledge of identity lifecycle management utilizing Microsoft Identity Manager, Active Directory, Azure AD, Okta, cloud identity provisioning, federated identity, single sign on and multi-factor authentication
  • Practical understanding of organizationally approved project management methodologies (e.g., Agile/Scrum, Waterfall)
  • Basic understanding of System Developlemt Life Cycle (SDLC)
  • Practical understanding of DevOps principals including automation, infrastructure as code, release management, continuous deployment, performance tuning, security, and monitoring
  • General experience with enterprise network/system monitoring, correlation and notification using SCOM, SolarWinds, Netbeez, Netbrain, VROps, Log Insight, Dell OpenManage, Dynatrace, SQL Server Management, and Aternity
  • General knowledge in the software and hardware platforms required to support the operational activites of the Contact Center inluding, but not limited to Enghouse, Skype for Business, Audiocodes Enterprise Media Gateway
  • Established commitment to meeting organizational and departmental goals and objectives
  • Practical knowledge of creating and reporting metrics and KPI’s
  • Intermediate knowledge of ITIL Service Management concepts and methodologies • Principle understanding of Knowledge Management concepts and Knowledge Centered Support (KCS) methodologies.
  • Experience troubleshooting performance issues and system outages by analyzing system logs, monitoring solutions, and providing leadership as needed for resolution with internal support personnel and outside vendors
  • Ability to work closely with Project Managers, Architects, Developers, DBAs, Command Center and Vendor technical resources.
  • Good understanding of vendor system environment architecture (e.g. OIPA, BPM, OnBase)
  • Good understanding of vendor software and required components (e.g. OIPA, BPM, Oracle Insurance Rules Palette, PaletteConfig, Cycle, DataIntake, Weblogic, OnBase)
  • Ability to create and maintain system documentation including but not limited to Environment Architecture diagram, Deployment diagram, System and Cycle Issues document, and Change/Release notebook.