Department ISD Services
Category Information Systems
City Oklahoma City
State OK
Travel
Involved
0-10%
Type of
Position
Full-Time

An, IT Operations Technician

AFA / ISD

Description:

*Support the management, configuration, integration and implementation of hardware and software including alerting and monitoring, automation, service management, infrastructure and software.  Understanding of future departmental strategy and how technology aligns with that direction.  Participate in departmental initiatives between various IT and Business groups.  Understanding of operational technologies and platforms and how they interact with other departments and processes. Provide technical excellence on tool functionality and departmental processes and philosophies. 

*Keep the business running through system maintenance, support and monitoring of hardware and software including proactive identification to address potential anomalies. Participate in incident response including major incident and disaster recovery.  Use machine learning, data analytics and artificial intelligence to predict and prevent potential outages. 

*Collaborate with business and IT assisting with identification of candidates and opportunities for automation utilizing continuous improvement, workflows, artificial intelligence and machine learning platforms.  Consistently demonstrate clear technical judgement and innovation. 

Requirements:

Technical Skills

  • Understanding of organizationally approved scripting and markup languages (e.g. PowerShell, JavaScript, HTML, CSS, XML, JSON)
  • Understanding of automation tools and ability to automate processes where ever possible and create new technologies when needed.
  • Understanding of data analytics capabilities.
  • Understanding of organizationally accepted technology standards.
  • Understanding of hardware, storage and other infrastructure and data components.
  • Knowledge of hosted and cloud platforms.
  • Understanding of virtualization tools and strategies.
  • Experience with ITIL service management processes.
  • Experience with application and infrastructure performance monitoring tools and techniques. 
  • Knowledge of organizationally approved project management methodologies (e.g. Agile/Scrum, Waterfall, etc.).
  • Proven ability to effectively prioritize based on impact and urgency and restore services based on Service Level Agreements
  • Knowledge of networking and software defined networking, DNS, Load Balancing technologies, scaling, firewalls, and routers.
  • Strong understanding of Knowledge Management concepts and Knowledge Centered Support (KCS) methodologies
  • Knowledge of artificial intelligence and machine learning concepts and tools.
  • Strong research, analytical, decision making, troubleshooting and problem-solving skills.
  • Strong ability to incorporate LEAN principles, continuous improvement; including design and support of process workflows, document management, collaboration tools and platforms. 

Soft Skills

  • Advanced ability to interact and communicate collaboratively with all interested parties providing technical guidance and educate team members and coworkers on development and operations following best practices and procedures as established by company.
  • Self-starter, motivated and actively learning and researching new methods of work and new technology.
  • Advanced ability to document solutions, provides technical excellence on tool capabilities, departmental processes and philosophies.
  • Advanced multi-channel communication skills. Must be able to communicate and collaborate with a wide variety of audiences such as security analysts, software developers, infrastructure analysts, architects, data analysts, legal & compliance, business analysts, project managers, management, and business stakeholders.
  • Ability to deliver high-quality solutions on time and within scope. 
  • Possesses well-developed emotional intelligence, motivational and professional qualities. 
  • Positive attitude with the ability to work in ever-changing environment. 
  • Proven commitment to meeting organizational and departmental goals and objectives. 
  • Analytical, statistical, and organizational skills with strong attention to detail. 
  • Inquisitive and proactive with an ability to work independently and a desire to continuously learn new skills and technologies; takes initiative and is a solution seeker. 
  • Thrives in a team environment and develops excellent relationships with others. 
  • Embraces a culture of continuous service improvement and service excellence. 
  • Stays current on industry trends, changes and innovations within operations technology.