Department Customer Service
Category Customer Service
City Oklahoma City
State OK
Travel
Involved
0-10%
Type of
Position
Part-Time

Customer Experience & Bus Ops Intern

AFA / Worksite

Description:

Customer Experience Internship

Job duties include, but not limited to:

  • Responding to Customer emails and calls
  • Answering Customer calls regarding status of their claim
  • Proactively educating customers on tools and resources available to them
  • Answering policy questions for Customers

Business Operations Internship

Job duties include, but not limited to:

  • Answering Customer emails and calls regarding their claims and account questions
  • Reviewing and reconciling Customer bills and payments
  • Proactively educating Customers n tools and resources available to them
  • Data entry Customer insurance forms and applications

Requirements:

An ideal candidate:

  • Wants to learn more about working in a corporation
  • Is Customer focused – enjoys engaging with people through phone and email
  • Possesses excellent communication skills, both oral and written
  • Is flexible to adapt to serve Customers and achieve team goals
  • Has the technical skills required for navigating multiple systems and learning new technology