Department ISD Services
Category Information Systems
City Oklahoma City
State OK
Travel
Involved
0-10%
Type of
Position
Full-Time

An,Tech Infrastructure Onbase Engineer

AFA / ISD

Description:

  • Collaborate with ISD teams and business units to identify, evaluate, select, implement and support the technical computing, end user computing, storage, network, collaboration and voice communications environments.
  • Review, analyze, evaluate, recommend and implement technology infrastructure and services solutions using appropriate project management methodology. Install new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Perform system management activities including configuration, tuning, backup and disaster recovery.
  • Provide technical support and system administration which may include networks, mainframes, servers, storage, operating systems, desktop and mobile environments, systems management software, email and messaging, telecom, directory services, enterprise collaboration, document management platforms, workflow systems and security infrastructure.

Requirements:

  • Experience with designing and supporting process workflow, document management, collaboration tools and platforms including SharePoint and OnBase
  • Expert knowledge of enterprise corporate messaging systems including Microsoft Exchange, Proofpoint, Microsoft Lync and mass email delivery
  • Strong oral and written communication skills including interpersonal and consultative skills
  • Working knowledge of business continuity, disaster recovery for technical infrastructure and business critical systems
  • Demonstration of administrative and organizational skills
  • Broad knowledge of computing, telecommunications and network technologies including ability to understand and apply emerging technologies to current architecture
  • Expert knowledge of Windows, Linux IBM z/OS, Cisco, Dell or Aruba network architectures, telecommunications, workflow, DMZ and public facing services and virtualization technologies
  • Expert knowledge of securing large distributed computing system and network environments
  • Expert knowledge of network security principals including DMZ data flows and Access Control Lists, Intrusion Detection/Prevention, Authentication, Authorization and Accounting as it applies to Aruba Clearpass, Active Directory, , LDAP and Identity Management
  • Extensive experience with deploying and supporting complex distributed applications
  • Understanding of organizationally approved project management methodologies (e.g., Agile/Scrum, Waterfall)
  • Understanding of System Development Life Cycle (SDLC)
  • Extensive experience with enterprise network/system monitoring, correlation and notification
  • Expert knowledge in the software applications required to support the operational activities of the Contact Center including, but not limited to, the Enghouse product line.
  • Broad knowledge with creating, programming, operating and servicing AV solutions as well as conducting AV management activities including, but not limited to, the Crestron product line
  • Proven commitment to meeting organizational and departmental goals and objectives
  • Strong understanding of ITIL Service Management concepts and methodologies
  • Strong understanding of Knowledge Management concepts and Knowledge Centered Support (KCS) methodologies.