Department Benefits
Category Customer Service
City Oklahoma City
State OK
Type of

Customer Claims Analyst



* Multiple Openings Provides unsurpassed Service to External and Internal Customers by addressing Disability and Supplemental Medical inquiries and investigating claim-related issues brought forth via incoming telephone calls. Identifies claim errors and initiates the appropriate steps to bring about correction in accordance with AFG Disability and Supplemental Medical policies, insurance laws, state mandates and plan provisions. Evaluates and processes Disability and Supplemental Medical claims when appropriate. Coordinates efforts with Production Adjusters to ensure the highest claim accuracy and the most thorough Service to the Customer.


High School/GED 1-2 years financial, medical or insurance claims processing experience. Must be flexible to work within hours of 7:00am to 6:00pm. May work regular 8 hour days, 10 hour work days within a 4 day work week, regular 8 hour day, or 4 1/2 day work week. Good medical terminology preferred. Possesses General PC Windows-based software knowledge with the ability to train on new applications and work in a paperless environment. Calculator 10-key skills required. Good understanding of anatomy and physiology. Good contract knowledge. Familiarity with CPT and ICD-9 coding. Possesses good analytical skills and judgment. Ability to be flexible in work schedule, including a willingness to work overtime as needed. Superior communication skills, both verbal and written. Ability to handle fast-paced environment. Professional attitude. Customer Service skills preferred. Dedicated to providing World-Class Customer Service.